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ECIC gains recognition for Service Excellence in insurance

Insurer awarded with a National Skills Academy for Financial Services accreditation

ECIC, the specialist insurer for the construction sector, has been accredited by the National Skills Academy for Financial Services for its Service Excellence. This accreditation comes after the “Excellent Customer Outcomes” training ECIC delivered last year and gives ECIC an external recognition of the quality of its service, which lasts for two years.


The Skills Academy accreditation uses the Financial Conduct Authority’s requirements around Treating Customers Fairly and, in particular, their cultural framework as a point of reference.


John Carter, Head of Quality at the Skills Academy, commented, “We are delighted to recognise the progress made by ECIC in creating a culture and environment that has customer service excellence at its core. This is underlined by a range of initiatives, many driven by their employees, that goes beyond the regulatory requirements.”


Phil Scarrett, Sales and Marketing Director at ECIC, said, “At ECIC we put customer care at the heart of everything we do, ensuring we give the construction sector the support they need through quality insurance cover that meets the challenges faced by this sector. This accreditation is a great achievement, not only because it recognises ECIC’s commitment to meeting the needs of its customers, but also because this is a very special time as the business celebrates its 40th year. We are enormously proud of all employees that have helped to make this accreditation possible.”



ECIC media contacts

For further information please contact the ECIC Press Office at HSL:  Alison Reeson/Clare Watson.  0208 977 9132.  ECIC@harrisonsadler.com

ECIC is a trading name of Markel International Insurance Company Limited, whose ultimate holding company is Markel Corporation.


Markel International Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Financial Services Register No.: 202570). 

Registered Office: 20 Fenchurch Street, London EC3M 3AZ. Company Number: 00966670. 


© 2018 ECIC t: 0330 221 0250 e: ecic@markel.com

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